I am so fortunate to have found Jack at Express Plumbers. Three days ago, the results of a mold test I had done with another company came back. That company told me the type of mold I had was toxic; however, they had no suggestions on how to approach it but said investigation and re-testing were in order. I also asked further detail about the report and the answers were very vague. I decided to get a second opinion and found Express Plumbers. I called and Jack actually answered. I frantically explained the situation and he calmly told me to just send him the report. I was relieved immediately to understand he was a professional; his demeanor on the phone conveyed he knew exactly what he was talking about. He called back a few hours later and gave me his full assessment, explained that the type of mold found was not toxic or "black" mold and said the results were not correlating and I should not be too worried. He gave me this advice with no expectation of payment and he did not try to schedule an appointment to see it himself. I actually asked him if he would come to my house to check it out as he was very knowledgeable. He was able to come the next day and did a thorough inspection of my house, pointing out red flags as well as calming any anxieties I had about the original report. I truly trust his opinion and he told me not to worry about the report. So, my week began with expectations of spending thousands in mold remediation and wondering if every cold or sinus issue I have had is actually caused by the deadly black mold. My week ended feeling confident I do not need to worry as the mold report was explained to me by someone who knew how to read it and that my house was inspected for the signs and none were found. Jack is honest, transparent and an expert in his field. If you feel you should test for mold or already have a problem, he is the right one to call!